Contact the Editors
This page explains what our editorial team can and cannot help you with, and how to reach the right place for broker-related matters.
Go to the partner nowUnderstand what this document covers
This contact page sets out the scope of our editorial work and the channels available to readers. It is published by an independent editorial review site that writes about Forex.com for readers in the United Arab Emirates. The site is not the broker, is not affiliated with the broker, and does not provide financial services, accounts, deposits or advice.
The editors answer questions about the content we publish: how reviews are researched, how ratings are formed, how we handle corrections, and how we choose what to cover. We also receive press enquiries and partnership requests, and we handle complaints about the site itself through the process described below. Anything that concerns a trading account, a deposit, a withdrawal or a platform issue falls outside our remit and must go to the broker's own support channels.
Please read the sections that follow before sending a message. Routing your enquiry to the correct place saves time and helps us respond where we can.
Reach the editors for content questions
If you have a question about an article, a review or a comparison published on this site, use the contact form on this site and select the editorial category. The editors read every message and aim to reply within a reasonable period, though response times vary with volume.
We can explain the methodology behind a review, clarify a statement in an article, and point you to the published sources we relied on. We can also consider a correction request if you believe something we published is inaccurate; please include the article title, the specific passage and the reason you think it is wrong. We review such requests on their merits and update articles when a correction is warranted.
We cannot use this channel to discuss individual trading accounts, transactions or platform behaviour. Those matters belong to the broker and its support team, not to an editorial desk.
Go to the broker for account and platform support
This site does not hold accounts, process deposits or withdrawals, or operate any trading platform. If your question concerns your Forex.com account, your funds, verification, leverage settings, order execution, a platform outage or any other service matter, contact the broker directly through the support channels published on its own website.
The broker's own support team is the only party that can access account records, investigate a transaction or change account settings. We cannot forward messages to the broker, escalate tickets, verify your identity or act on your behalf. Writing to us about an account issue will not move the matter forward, and we will redirect you to the broker's support.
For your own security, do not send account credentials, identification documents, bank details or statements to this site. We do not need them and cannot use them.
Send press, partnership and site complaints to the right place
Press enquiries and partnership requests should go through the contact form on this site, with the relevant category selected. We consider requests to republish or cite our content, media questions about our editorial work, and proposals that align with our publishing scope. We do not accept payment for coverage, and any partnership must respect our editorial independence.
Complaints about the site itself, such as a broken page, a factual error, a privacy concern or conduct by a member of our team, are handled through the same form under the complaints category. Describe the issue, include the page or article concerned, and provide any evidence you have. We acknowledge complaints, review them internally and respond with the outcome. We do not mediate disputes between readers and the broker, and we cannot compel any party to act.
We cannot answer account issues, provide financial advice, recommend whether to open or close a position, or comment on your personal circumstances. Questions about the broker's services must go to the broker. Questions about our content, press matters, partnerships and complaints about this site are welcome through the form described above.
